FAQ Phones
Where can I find the Nikhef Mobile regulations scheme?
See the Electronic Work Facilities Regulations on the CT wiki.
Where can I find the conditions of the mobile contract?
See the description of the mobile contract.
When will my mobile phone be replaced?
There is no fixed replacement cycle. Mobile phones are replaced after the end of their defined service life, in accordance with Nikhef’s Mobile Electronic Equipment Policy. Depending on the chosen option (Full Service or Free Device choice), Nikhef determines when a device has reached the end of its service life and whether it will be replaced.
I am leaving my employment and would like to take over my device. Is that possible?
Yes, this may be possible. Upon replacement of the device or upon leaving Nikhef, you may take over the device for its residual value. The residual value is determined by the ICT department and is calculated using straight-line depreciation in accordance with Nikhef’s Mobile Electronic Equipment Policy. For Free Choice devices, depreciation is applied to the budget provided by Nikhef.
I have been employed for X months, can I also use this?
If your employment ends within 6 months, you cannot participate. If your employment ends within 12 months, you can only choose from the fully supported devices.
Can I call/text/use the internet privately?
Yes, as long as it's done in moderation.
Will Nikhef also support/roll out chat service X?
No. Primarily, we only support calling and texting as a minimum service on mobile phones.
Do I have to be available 24/7?
You must be available during the agreed working hours.
Can I bring my private mobile number to Nikhef?
Yes, that's possible. Please inform the helpdesk if you want this.
Can I take my mobile number with me when I leave employment?
This is only possible if you previously brought your own private mobile number to Nikhef. There are some conditions attached to it, namely:
- You will be converted by Nikhef to a private subscription from the provider Nikhef currently has (which is currently KPN). This contract has the same lead time as the Nikhef contract itself and you can choose from the subscriptions that the provider offers. Once this contract term has expired, you are free to switch to another provider.
- If you use a mobile number supplied by Nikhef, you cannot take it with you when you leave your employment.
When will my 06 number be ported?
If your 06 number is contract-free with the current provider, it usually takes +/- 30 working days. However, the helpdesk will always inform you at which date your 06 number will be ported.
Can I install applications myself on the mobile supplied by Nikhef?
Yes, that is allowed if the device is suitable for it. You manage the device yourself and therefore also have the freedom to install applications from the supplied application store.
Can I jailbreak/root the mobile device?
No.
Can I use the 2nd SIM card slot/e-SIM for another (temporary/private) subscription?
Yes that is allowed. But Nikhef does not offer support if you experience any problems with this.
My fully supported mobile device is broken. What now?
Visit the CT Helpdesk and you will immediately receive a replacement copy. Your current device will be repaired and will go into stock at the Helpdesk. Repairs via other channels will only be reimbursed by Nikhef after prior permission from the head of CT!
My Free Choice mobile device is broken. What now?
Have it repaired at your own expense. For extreme emergencies, you can borrow a Nokia from the Helpdesk to be available during the repair period.
Is there a limit to how often you can have a fully supported mobile device repaired?
If it happens more often that your mobile device breaks down, the costs of the repair will be recovered from you. Exceptions to this can only be made by the management.
Can Nikhef also supply e-sims?
Yes.
When I have only opted for the SIM card in the past, but later still want a Nikhef device. What are the possibilities?
See the Electronic Work Facilities Regulations.
Can Nikhef also order the Free Choice devices from store X?
No. We have a contract with Coolblue and will first check with them whether they can supply the device of your choice.
What amount should I take into account in terms of the costs of my chosen Free Choice mobile phone?
Due to large price fluctuations in the market, it is advisable to adhere to the manufacturer’s recommended Dutch consumer price or the price listed on the Coolblue website. Coolblue does their best to offer us the best possible price, but due to the current state of the hardware market, we cannot guarantee this in advance.
Can I also choose refurbished or second-hand devices in the Free Choice?
We only purchase new devices through our supplier Coolblue.
I recently bought a mobile phone and can Nikhef reimburse it?
No.
Can I receive the Free Choice compensation as cash?
No. The Free Choice compensation can only be used to purchase new appliances and related accessories through Nikhef. Cash payment is not possible.
I choose a Free Choice mobile phone that costs less than the reimbursement. What can / will happen with the remainder of the amount?
You can use this remainder to order accessories that fit the chosen device, or to have any repairs (partially) paid for later. However, any remainder of the budget will not be paid out.
Can I pay the amount I have to pay for my Free Choice device in installments?
No. Investigate in advance whether you can pay the remaining amount before you pass on your choice. Devices once ordered must be purchased.
I want to configure my Nikhef e-mail/calendar/address book on my phone.
See the Mail, Calendar, Contact overview.
My phone is broken, what do I do?
Always contact the Nikhef Helpdesk (helpdesk-at-nikhef.nl / phone ext. 2200 / Room: H122). The Helpdesk will assess whether and how the telephone needs to be repaired, and whether a warranty claim can be made. In any case, do not have the phone repaired or replaced yourself.
Is calling between Nikhef employees free when someone is abroad?
If the colleague is in one of the benefit countries, calling is free. If the colleague is in the rest of the world, the world bundle will start for that colleague.